Legal
Refund policy
This is an English translation provided for information. The binding version is the Spanish one.
Last updated: 14 November 2024
1. Description of the priority upload service
Puntazos Padel offers a priority upload service that lets users, for a fee, secure the publication of their videos on the Puntazos Padel Instagram profile within a maximum period they have paid for. The service is designed to shorten the wait before publication, according to the period the user chooses at the time of purchase.
2. Eligibility for a refund
Users are entitled to request a full refund of the amount paid for the priority upload service if the video is not published within the maximum period paid for. The conditions for requesting a refund are as follows:
- Publication periods are counted in working days in Spain. Weekends and national public holidays are not working days.
- The publication period starts on the working day after payment is confirmed and the video is received.
- To request a refund, users must contact us within 10 days after the end of the publication period paid for.
3. Puntazos Padel’s right to refuse publication
Puntazos Padel reserves the right not to publish a video if it considers that its quality or content does not meet the standards required for its Instagram profile. If the video is rejected for reasons of quality or unsuitability, the user will receive a full refund of the amount paid for the priority upload service. Decisions on the quality of videos are at the sole discretion of Puntazos Padel and will be communicated to the user within a reasonable time.
4. Publication platform guarantee
Puntazos Padel only guarantees the publication of videos on its Instagram profile. If the video is also published on other platforms, such as YouTube or other Puntazos Padel social media, this is at the discretion of Puntazos Padel and is not part of the guarantee of the priority upload service.
5. Disclaimer
Puntazos Padel does not guarantee a specific number of views or interactions, or how long the video stays on the Instagram profile. The priority upload service only guarantees the publication period paid for, subject to the quality criteria.
6. How to request a refund
To request a refund, users must send an email to puntazosp@gmail.com with the details of the transaction, the period paid for and the reason for the request (for example, the publication period was missed or the video was rejected for quality reasons). Puntazos Padel will review the request and, where appropriate, issue the refund within 10 working days of the request being approved.
7. Changes to the refund policy
Puntazos Padel reserves the right to update or change this Refund Policy at any time. Changes take effect as soon as they are published on the Puntazos Padel website. Users are advised to review this policy regularly to know the terms that apply at the time of their purchase.